Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

View More Papers

Cross-National Study on Phishing Resilience

Shakthidhar Reddy Gopavaram (Indiana University), Jayati Dev (Indiana University), Marthie Grobler (CSIRO’s Data61), DongInn Kim (Indiana University), Sanchari Das (University of Denver), L. Jean Camp (Indiana University)

Read More

A Phish Scale: Rating Human Phishing Message Detection Difficulty

Michelle P. Steves, Kristen K. Greene, Mary F. Theofanos (National Institute of Standards and Technology)

Read More

Efficient Privacy-Preserved Processing of Multimodal Data for Vehicular Traffic...

Meisam Mohammady (Iowa State University), Reza Arablouei (Data61, CSIRO)

Read More

CableAuth: A Biometric Second Factor Authentication Scheme for Electric...

Jack Sturgess, Sebastian Köhler, Simon Birnbach, Ivan Martinovic (University of Oxford)

Read More