Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

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Drone Security and the Mysterious Case of DJI's DroneID

Nico Schiller (Ruhr-Universität Bochum), Merlin Chlosta (CISPA Helmholtz Center for Information Security), Moritz Schloegel (Ruhr-Universität Bochum), Nils Bars (Ruhr University Bochum), Thorsten Eisenhofer (Ruhr University Bochum), Tobias Scharnowski (Ruhr-University Bochum), Felix Domke (Independent), Lea Schönherr (CISPA Helmholtz Center for Information Security), Thorsten Holz (CISPA Helmholtz Center for Information Security)

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Understanding reCAPTCHAv2 via a Large-Scale Live User Study

Andrew Searles (University of California Irvine), Renascence Tarafder Prapty (University of California Irvine), Gene Tsudik (University of California Irvine)

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Copy-on-Flip: Hardening ECC Memory Against Rowhammer Attacks

Andrea Di Dio (Vrije Universiteit Amsterdam), Koen Koning (Intel), Herbert Bos (Vrije Universiteit Amsterdam), Cristiano Giuffrida (Vrije Universiteit Amsterdam)

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Reminding Drivers of the Stalking Vehicles on the Road

Wei Sun, Kannan Srinivsan (The Ohio State University)

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