Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

View More Papers

WIP: Augmenting Vehicle Safety With Passive BLE

Noah T. Curran (University of Michigan), Kang G. Shin (University of Michigan), William Hass (Lear Corporation), Lars Wolleschensky (Lear Corporation), Rekha Singoria (Lear Corporation), Isaac Snellgrove (Lear Corporation), Ran Tao (Lear Corporation)

Read More

“Lose Your Phone, Lose Your Identity”: Exploring Users’ Perceptions...

Michael Lutaaya, Hala Assal, Khadija Baig, Sana Maqsood, Sonia Chiasson (Carleton University)

Read More

Power to the Data Defenders: Human-Centered Disclosure Risk Calibration...

Kaustav Bhattacharjee, Aritra Dasgupta (New Jersey Institute of Technology)

Read More

DOITRUST: Dissecting On-chain Compromised Internet Domains via Graph Learning

Shuo Wang (CSIRO's Data61 & Cybersecurity CRC, Australia), Mahathir Almashor (CSIRO's Data61 & Cybersecurity CRC, Australia), Alsharif Abuadbba (CSIRO's Data61 & Cybersecurity CRC, Australia), Ruoxi Sun (CSIRO's Data61), Minhui Xue (CSIRO's Data61), Calvin Wang (CSIRO's Data61), Raj Gaire (CSIRO's Data61 & Cybersecurity CRC, Australia), Surya Nepal (CSIRO's Data61 & Cybersecurity CRC, Australia), Seyit Camtepe (CSIRO's…

Read More