Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

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Rishika Thorat (Purdue University), Tatiana Ringenberg (Purdue University)

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Huadi Zhu (The University of Texas at Arlington), Mingyan Xiao (The University of Texas at Arlington), Demoria Sherman (The University of Texas at Arlington), Ming Li (The University of Texas at Arlington)

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BinaryInferno: A Semantic-Driven Approach to Field Inference for Binary...

Jared Chandler (Tufts University), Adam Wick (Fastly), Kathleen Fisher (DARPA)

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