Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

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Vision: Retiring Scenarios — Enabling Ecologically Valid Measurement in...

Oliver D. Reithmaier (Leibniz University Hannover), Thorsten Thiel (Atmina Solutions), Anne Vonderheide (Leibniz University Hannover), Markus Dürmuth (Leibniz University Hannover)

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Machine Unlearning of Features and Labels

Alexander Warnecke (TU Braunschweig), Lukas Pirch (TU Braunschweig), Christian Wressnegger (Karlsruhe Institute of Technology (KIT)), Konrad Rieck (TU Braunschweig)

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VASP: V2X Application Spoofing Platform

Mohammad Raashid Ansari, Jonathan Petit, Jean-Philippe Monteuuis, Cong Chen (Qualcomm Technologies, Inc.)

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“This is different from the Western world”: Understanding Password...

Aniqa Alam, Elizabeth Stobert, Robert Biddle (Carleton University)

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